Exchange & Returns
We will make an exchange if the product delivered is faulty or the wrong product is delivered, by accident.
The returned product must come with its original tags, documentation and in the original packaging. We accept exchanges within 7 days after the customer receives the item. Before returning the product, please email us at firstname.lastname@example.org quoting your order number, your name and address, details of the product and the reason for return. We will then guide you on the procedure for goods return/exchange. Please do not return goods without first informing us, as sometimes only some technical advice is needed.
For returned goods, the customer will bear the return delivery charge to us and we will pay the delivery charge to send the exchanged item back to the customer. Please ensure that your package is insured and prepaid. The item is your responsibility until it reaches us. Goods returned should be in the same condition as when the complaint was first made or it will not be accepted for exchange.
An exchange is strictly for the same item. If the required item is “currently unavailable”, customers may
- Request to be placed on the reservation list for the item
- Or, request for a refund